At Research Peptide Supplies, we aim to process and ship eligible orders efficiently and provide customers with reliable delivery information. This Shipping Policy explains our order processing, shipping methods, delivery times, and responsibilities.
1. Order Processing
Orders are generally processed after payment has been successfully received and verified.
Processing times may vary depending on:
- Product availability
- Order volume
- Payment verification
- Shipping destination
- Weekends and public holidays
- Additional information required to process an order
Orders are normally processed during our regular business operations. Orders placed on weekends or public holidays may be processed on the next business day.
We may contact you if additional information is required before an order can be processed.
2. Shipping Methods
Available shipping options and estimated delivery times may vary depending on the destination and the shipping service selected at checkout.
Where available, customers may be presented with different shipping options during checkout, together with the applicable shipping charges.
Delivery estimates provided at checkout or after dispatch are estimates only and are not guaranteed delivery dates.
3. Shipping Destinations
We may ship to selected domestic and international destinations where permitted.
Shipping availability can vary depending on the destination, applicable laws, customs requirements, carrier restrictions, and the nature of the products ordered.
We reserve the right to restrict or decline shipment to certain locations where we reasonably determine that shipping the order may not be lawful, practical, or permitted by a carrier.
4. International Shipping
International orders may be subject to customs procedures, import requirements, taxes, duties, fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, customers are responsible for understanding and complying with applicable import laws and regulations and for any customs duties, taxes, fees, or other charges imposed by their country or jurisdiction.
Research Peptide Supplies cannot guarantee that an international shipment will clear customs or be permitted into the destination country.
Customers should verify applicable import requirements before placing an international order.
5. Delivery Times
Estimated delivery times depend on the shipping destination, selected shipping service, carrier performance, customs processing, and other circumstances outside our control.
Delivery delays may occur because of:
- Customs inspections
- Weather conditions
- Carrier disruptions
- Incorrect or incomplete delivery information
- Public holidays
- High shipping volumes
- Transportation disruptions
- Import restrictions
- Other events beyond our reasonable control
A shipping estimate is not a guarantee of delivery by a particular date.
6. Tracking Information
Where tracking is available, tracking information may be provided after an order has been dispatched.
Tracking information may take some time to become active after the carrier receives or scans the shipment.
Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package where required.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
This includes:
- Full recipient name
- Complete delivery address
- Postal or ZIP code
- City and state/province
- Country
- Valid contact information where required
Research Peptide Supplies is not responsible for delivery delays, failed deliveries, additional shipping charges, or returned packages resulting from incorrect or incomplete information provided by the customer.
8. Lost, Delayed or Undelivered Packages
If your order appears to be delayed, lost, or undelivered, please contact us so that we can investigate the shipment with the relevant carrier where appropriate.
Carrier investigations may require additional time.
If tracking indicates that a package has been delivered to the address provided at checkout, we may require additional information before determining whether a replacement or other resolution is appropriate.
9. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and contact us as soon as reasonably possible.
We may request photographs of the packaging, shipping label, and affected product to assist with our investigation.
Where an item is confirmed to have been damaged before or during delivery, we will determine the appropriate resolution in accordance with our Refund & Returns Policy and applicable law.
10. Failed Delivery or Returned Shipments
A shipment may be returned to us because of:
- Incorrect or incomplete address information
- Refusal of delivery
- Failure to collect the package
- Carrier delivery restrictions
- Customs issues
- Import restrictions
- Other circumstances outside our reasonable control
If a package is returned, we may contact the customer regarding available options.
Additional shipping or handling charges may apply before a returned shipment is sent again.
11. Customs and Import Responsibility
For international orders, the customer is responsible for determining whether the products may legally be imported into the destination country.
Research Peptide Supplies does not guarantee that products will pass customs inspection or satisfy the import requirements of a particular jurisdiction.
Customers should check local laws and regulations before placing an international order.
We are not responsible for losses, delays, seizures, refusals, additional charges, or other consequences arising from customs or import restrictions to the extent permitted by applicable law.
12. Order Changes and Cancellation
If you need to change your shipping address or cancel an order, contact us as soon as possible.
We will attempt to accommodate requests made before an order has been processed or dispatched. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Please refer to our Refund & Returns Policy for additional information regarding cancellations, returns and refunds.
13. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions imposed by carriers, governments, customs authorities, or applicable laws.
We reserve the right to cancel or decline an order where shipping the requested product to the selected destination is prohibited or cannot reasonably be completed.
If we cancel an order for this reason after payment has been received, any eligible refund will be handled in accordance with applicable law and our Refund & Returns Policy.
14. Research Use Requirement
Products sold through Research Peptide Supplies are intended for legitimate research and laboratory purposes where permitted by applicable law.
They are not intended for human consumption, self-administration, clinical use, diagnosis, treatment, prevention, or cure of any disease or medical condition.
Customers are responsible for ensuring that their purchase and possession of research products comply with applicable laws and regulations in their jurisdiction.
15. Contact Us
If you have questions about an order, shipment, tracking information, or delivery, please contact our customer service team:
Website: researchpeptidessupplies.us
Email: [Insert your customer service email address]
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, carriers, destinations, products, or applicable legal requirements.
Any updates will be posted on this page and reflected in the “Last Updated” date above.
Research Peptide Supplies
Research Use Only — Not for Human or Veterinary Use